Privacy Policy

1. Introduction

This Privacy Policy explains how Sana Global Intelligent Systems SPC, trading as Sanarise Oman (“Sanarise”, “we”, “us”, or “our”), collects, uses, and protects personal data in connection with our website sanarise.com.om and the Odoo ERP services we provide — implementation, customization, training, and support.

We are the data controller for personal data collected through this website. Our registered details are: Sana Global Intelligent Systems SPC, P.O. Box 111, P.C. 112, South Al Mabilah, Al Seeb, Muscat Governorate, Oman (TIN 2252244, CR 1633105).

We handle personal data responsibly and in line with applicable data-protection principles and Omani law. We do not claim certification or formal compliance with any specific foreign data-protection regime.

2. Information we collect

We collect only the information we need to respond to you and deliver our services:

• Contact and quote form: your name, company name, email address, country, and the details of your message or enquiry.
• Email and correspondence: the content of any emails or messages you send us, and our replies.
• Website analytics and cookies: if analytics are enabled, limited technical data such as pages viewed and approximate region, used to understand how the site is used. See section 5.

We do not ask for sensitive personal data through this website, and we ask that you do not send it to us unsolicited.

3. How we use your information

We use the information we collect to:

• respond to your enquiries and correspondence;
• prepare and send quotations and proposals;
• provide, configure, and support the Odoo services you engage us for;
• maintain our business records; and
• understand and improve how our website performs.

4. Legal basis and consent

When you submit our contact or quote form, or email us, you do so voluntarily and consent to us using your details to respond and to progress your enquiry. Where we provide services under an agreement, we process the necessary data to perform that agreement. We also process limited data to meet our legitimate business and record-keeping needs and any legal obligations in Oman.

5. Cookies and analytics

Our website is designed to be lightweight and does not rely on advertising trackers. If website analytics are enabled, they may use cookies or similar technology to collect aggregated, non-identifying usage statistics. You can control or block cookies through your browser settings; doing so does not affect your ability to browse the site.

6. Data sharing

We do not sell your personal data. We share it only with the service providers that help us operate — for example, our email and website hosting providers, and, where relevant to delivering your project, Odoo. These providers process data on our behalf and only as needed to provide their service.

Please note that the Odoo software licence and Odoo.sh hosting are contracted by the client directly with Odoo. Where your own Odoo system holds your business and personal data, that data sits within your instance under your control, and Odoo's own terms and privacy practices apply to the platform.

7. International transfers

Some of our service providers may process data on servers located outside Oman. Where this happens, we take reasonable steps to ensure the data continues to be handled under appropriate safeguards and in line with applicable data-protection principles.

8. Data retention

We keep personal data only for as long as we need it for the purpose it was collected — to respond to your enquiry, deliver and support your project, and meet our legal and record-keeping obligations. When it is no longer needed, we delete or anonymise it.

9. Your rights

You may ask us to:

• access the personal data we hold about you;
• correct data that is inaccurate or incomplete; or
• delete data we no longer have a lawful reason to keep.

To exercise any of these, contact us using the details below. We will respond within a reasonable time.

10. Data security

We take reasonable technical and organisational measures to protect personal data against loss, misuse, and unauthorised access. For more detail on how we protect client data and systems, see our Data Security page.

11. Children

Our services are business-to-business and are not directed at children. We do not knowingly collect personal data from children through this website.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Significant changes will be reflected here.

13. Contact us

For any question about this policy or your personal data, contact us at [email protected] or +968 90669347.