One month of proactive support and system maintenance for growing businesses that require faster response times and dedicated account management.
Package Includes:
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Support Availability: Extended Hours (8 AM – 8 PM)
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Response Time: Within 24 hours
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Resolution Time: Guaranteed within 4 business days
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Ticket Limit: Up to 12 support tickets per month
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Bug Fixes: Priority routing for system fixes
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Consultation & Training: 1 hour of monthly consultation and 1 training session per year
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Feature Requests: Limited to 3 hours of development maximum
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Account Management: Dedicated Account Manager with formal SLA contract and Quarterly Performance Reviews
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Discounted Custom Development Rate: $25/hour”
