One month of our highest tier of enterprise support, providing around-the-clock coverage, rapid issue resolution, and continuous system enhancement for mission-critical operations.
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Package Includes:
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Support Availability: 24/7 Coverage
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Response Time: Within 6 hours
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Resolution Time: Guaranteed within 2 business days
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Ticket Limit: Up to 25 support tickets per month
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Bug Fixes: Urgent, top-priority routing
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Consultation & Training: 3 hours of monthly consultation and 2 training sessions per year
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Feature Requests: Priority development (Up to 8 hours maximum)
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Account Management: Dedicated Account Manager, Monthly Reviews, Quarterly Performance Reviews, and SLA Contract with Penalties
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Discounted Custom Development Rate: $22/hour”
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